About the Role
The busy Supporter Development team cover a number of areas including raffles, lottery, membership, regular
giving, reactivation, consent management, gift aid and cash giving. As Supporter Development Officer, you will
deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully
managing the supporter development activity in line with the agreed annual targets and the Fundraising
Strategy. Working with the Senior Supporter Development Officer and the Supporter Development Manager,
you will deliver the supporter development roadmap, continuously monitoring performance and making
improvement recommendations.
Your principal duties and responsibilities will include:
- Managing integrated donor journeys on channels such as online, post and social, with a donor centric
approach.
- Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.
- Working within the Supporter Development Team to deliver a donor centric lifetime value optimised
approach.
- Reporting on the targets and KPIs of campaign activity.
- Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter
Development Team, upskilling team knowledge and experience within key areas of delivery.
- Project managing campaigns and activity including expenditure budgets.
- Working closely and in partnership with external agencies to deliver campaign activity.
About You
You will have demonstrable experience of managing fundraising or customer service campaigns and activities
and project management experience. With proven track record of working within a team environment with
complex internal stakeholders, you will have experience of managing direct marketing budgets and of
supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.
Benefits include
- Competitive pension.
- Life assurance – 2 x annual salary.
- Healthshield.
- 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
- Wellbeing team.
- Recorded Pilates and Yoga classes.
- Long service awards.
- Healthshield plan
- Free parking.
- Subsidised restaurant and shop.
About the Organisation
The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in
over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their
contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of
vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment.
Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring
Service (DBS) check where required for the post.
You may also have experience in areas such as Supporter, Client, Customer, Marketing, Supporter
Development, Client Development, Customer Development, Marketing, Development, Supporter Engagement,
Client Engagement, Customer Engagement, Marketing, Engagement, Supporter Engagement Offficer, Client
Engagement Officer, Marketing Officer, Marketing Executive, Client Support, Customer Support, Customer
Service Agent, Customer Service Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
