HR Operations Team Leader

£18.61 – £20.86 per hour
3-month contract
Birmingham (remote working)

My client is seeking an experienced People Operations Team Leader to join its HR Shared Services function on an initial 3-month contract. This is an excellent opportunity for a confident HR professional to lead a busy operational team and support the delivery of a high-quality, customer-focused HR service.

About the role

As People Operations Team Leader, you will be responsible for the day-to-day leadership and supervision of the People Operations Team, ensuring HR enquiries are handled accurately, consistently and within agreed service level agreements. You will support the People Operations SME on complex cases and play a key role in developing team capability and performance.

Key responsibilities

• Lead and supervise the People Operations Team, ensuring timely and high-quality responses to HR queries.
• Allocate and manage workloads across the team, including routine and ad hoc tasks.
• Monitor performance against SLAs and KPIs and address performance or capability issues
• Chair regular team meetings, one-to-ones and appraisals
• Maintain the team skills matrix and capacity planner, identifying and addressing development gaps
• Support the development and review of HR policies, procedures and self-service guidance
• Ensure GDPR processes and data protection protocols are fully adhered to
• Work collaboratively with HR, Payroll and Pensions colleagues to ensure smooth case transfer.
• Support training and guidance for line managers on HR processes
• Deputise for the People Operations SME when required

About you

You will be an organised, proactive leader with strong HR knowledge and experience of working in a fast-paced service environment.Essential criteria:

• Proven experience leading or supervising a team within an HR or people service function
• Strong working knowledge of HR policies, procedures and employee lifecycle processes
• Experience working to service level agreements or performance targets
• Excellent communication skills, both written and verbal
• Able to manage multiple priorities and meet tight deadlines

What you need to do now
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